SUPER LEXI General terms & conditions
• The registration for SUPER LEXI activities is intended for children aged 3 to 12.
• Payment for extracurricular activities is made either for 1 test session or for 2 test sessions and then the commitment is quarterly from September to December or semi-annually from January to June.
• Payment for extracurricular activities (within a school) is made per quarter but the commitment is planned over two school years (from September to June)
In case of breach of contract, the indemnity will be calculated on a degressive basis according to the number of sessions remaining :
– if it occurs during the 1st quarter, the compensation to be paid will correspond to 30% of the amount remaining to be paid for the rest of the year
– if it occurs during the 2nd quarter, the compensation to be paid will correspond to 20% of the amount remaining to be paid for the rest of the year
– if it occurs during the 3rd quarter, the compensation to be paid will correspond to 20% of the amount to be paid for the rest of the year
• A child will not be able to access the activity for which they are registered until they have paid a deposit or the quarterly amount due. A first payment reminder is sent without interest. If the debt is not cleared within 7 working days from the first reminder sent, a second payment reminder is sent. From this last date of sending, the unpaid will be increased by 25.00€/month . If more than three months of delay, Super Lexi will be obliged to use a collection company/bailiff and the costs incurred will be added to the initial debt.
• In case of cancellation because the organizer is not able to conduct a session due to absence or force majeure, the session will be repeated within 90 working days or reimbursed
• In case of cancellation at one of our events, if the cancellation is justified by a medical certificate and we receive it 48 hours before the event, a credit voucher will be issued for subsequent registration. Otherwise, participation will be lost and no reimbursment will be due.
• If the event is complete and a cancellation occurs, the credit note will only be issued in case of illness justified by a medical certificate
• In case an object is lost, SUPER LEXI will investigate the matter fully, but will not be held responsible for loss or theft.
• SUPER LEXI reserves the right to cancel a child’s enrollment should their behavior gravely disrupt the classes and/or activities.
• Absences are not reimbursed. SUPER LEXI proposes recovering one session per trimester, depending on schedules and availability. The legal representative will immediately receive an email with proposed dates.
• For organizational reasons, SUPER LEXI requests a 24 hour advance notice of absence from a session.
• The absence of a child for 1 day does not provide for reimbursement even if it is justified by a medical certificate.
• The absence of a child for 2 days does not provide for reimbursement even if it is justified by a medical certificate.
• From 3 days absence of a child enrolled in our internships, SUPER LEXI undertakes to reimburse a maximum of half the value of the internship if it is justified by a medical certificate.
• Should your child be sick, we strongly advise against joining the sessions in order not to infect the other children.
• Any child with a high temperature (>38.5°C), a contagious disease (e.g., gastro, …), lice/nits must undergo adequate treatment at least 1 week before the start of the activity, the event or the internship. Super Lexi must be formally informed in writing before the start of the event or the internship. Failure to comply with these instructions will result in the child’s participation in the activity, event or internship and the refund is void.
• Pets are prohibited in the premises.
These terms and conditions fall within the parameters of Belgian law. In case of litigation, this is strictly handled by the Brussels courts of law.
R.G.P.D.
Privacy policy
Any processed data that concern you (parents, children, users) are protected and stored by SUPER LEXI.
Because we care about protecting your data, and in an effort to comply with the new European regulation on data protection (GDPR or “the Regulation” hereinafter) which entered into force on 25 May 2018, we are committed to fulfilling the obligations provided by the Regulation and communicating on the matter in a transparent way.
Data collection on our website
• The use of Cookies when browsing our website
• Connection data
• Registration contact details
• Order history
• Online form information
• Personal account login information
• Photos following written consent
This data will allow us to manage and trace benefits and services that our users place orders for. This, in turn, will allow the following:
• Prevent and combat computer fraud (spamming, hacking, etc.): browsing tools, IP addresses, passwords (hashing)
• Improve website navigation: connection data, user data, etc.
• Conduct non-compulsory satisfaction surveys
• Communicate on special offers, changes, or specific events
RIGHT TO THE IMAGE
The staff are required to take photos or videos of your children during the activities in order to put them on the website or on the professional Facebook page of the non-profit association without time limit. If you do not want your child to be photographed or filmed during the activities, we ask that you be so kind as to communicate it to us in writing at the latest on the first day of the activity.
SUPER LEXI shall not commercialise your personal data. Personal data is only used out of necessity or for statistical or analytical purposes.
Your rights
In compliance with applicable European legislation, SUPER LEXI users have the following rights:
• Right of access (Article 15 of the GDPR) and right to rectification (Article 16 of the GDPR), right to update, to data completeness of User data, and blocking and erasure rights regarding Users’ personal data (Article 17 of the GDPR), in cases where such data are inaccurate, incomplete, ambiguous, outdated, or for which collection, use, communication on, or storage of is forbidden.
• Right to withdraw consent at any time (point c of Article 13(2) of the GDPR)
• Right to restriction of processing of User data (Article 18 of the GDPR)
• Right to object to processing of User data (Article 21 of the GDPR)
• Right to portability of data provided by Users, in cases where such data undergo automated processing based on User consent or on a contract (Article 20 of the GDPR)
In the case of the decease of a User, should their family request that the User’s data be destroyed, a letter or email shall suffice in order for SUPER LEXI to destroy that User’s data, unless storage of said data is proven to be necessary for purposes of proof or to meet any legal obligations.
If you think that the security of your data has been compromised or if you wish to alter, update, delete, or object to the processing of your data, you can write to SUPER LEXI immediately:
Super Lexi ASBL – Protection des Données
Boulevard Louis Schmit 73
1040 Brussels
Mail : info@superlexi.be
Notification of incidents
Whatever efforts a remade, no means of transmission via the Internet and no means of electronic storage is risk-free. We cannot therefore guarantee absolute security. Should we receive knowledge of any security breach, we undertake to inform the users concerned so as to allow them to take appropriate measures. Our incident notification procedures take into account our legal obligations, both at national or and European level. We undertake to fully inform our clients on all matters relating to the security of their account, and to provide them with all necessary information to help them fulfil their own regulatory obligations with regard to reporting.
No personal user information shall be published on https://www.superlexi.be without their knowledge, neither shall it be exchanged, transferred, disposed of, or sold in any form whatsoever to a third party. Only in the event of a buy out of https://www.superlexi.b may this information be transmitted to the buyer, who shall, in turn, be held under the same obligations towards users regarding the storage and alteration of their data as regards their use of https://www.superlexi.be.
When processing personal data, SUPER LEXI shall take all reasonable measures intended at protecting such data against any loss, diverted use, disclosure, alteration, destruction, or unauthorised access.
To ensure security and confidentiality of personal data, SUPER LEXI uses networks with standard protection mechanisms such as firewalls, pseudonymisation, registration, and passwords.
